The most resilient systems aren't found in a codebase, but in the world around us. My journey as a designer is defined by a desire to bring that same harmony to the products I create. I don’t just see interfaces; I see systems that need to breathe, grow, and adapt.
I lead with clarity and listen with intuition to bridge the gap between business goals and human needs. I navigate high-level strategy to ensure complex systems evolve into seamless, inevitable experiences. Beyond the aesthetics and systems, I believe that
the true measure of design is its impact.
Experience
iVoyant.LLC
Senior Product Designer
Jan 2023 - Present
Montecito Medical
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Led design for a healthcare intelligence platform, transforming fragmented data into a unified experience to support executive-level decision-making across medical practice operations.
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Partnered with leadership to shape product strategy and define core modules, user journeys, and data requirements for AI-powered executive dashboards.
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Built a design system from the ground up using Angular Material UI, aligning component libraries and patterns with new brand guidelines.
Cricket Wireless
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Led end-to-end UX design and strategy for a customer service platform, used by 2,000+ agents worldwide.
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Redesigned top call-driver workflows (billing & subscriber status), reducing call time by 75% and driving $24M+ in annual cost savings.
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Designed AI-driven agent assistance features and conducted A/B testing to optimize task efficiency.
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Established quantitative UX metrics (via Fullstory), enabling continuous feedback and data-driven design improvements.
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Expanded design system with 40+ new components, scaling consistency, and reusability across the platform.
iVoyant SaaS Products
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Optimized Case Manager user flows, reducing onboarding time by 50%, and designed a CRM pipeline configuration module to streamline lead-to-customer conversion workflows.
Philips
UX Designer
June 2022 - September 2022
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Designed a clinical therapy dashboard for sleep coaches to increase efficiency by 30% globally.
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Co-created the Philips Conversational UX Toolkit, adopted by 450+ designers worldwide as a standardized framework.
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Facilitated a 22-member design workshop, generating 100+ innovative concepts for Philips Experience Center.
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Partnered with clinicians, engineers, and stakeholders to bridge medical data complexity into usable experiences.
Trueno
Founding Product Designer
June 2020 - February 2021
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Led end-to-end design function for an EV startup, defining brand identity, UX strategy, and product MVP.
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Conducted user research, uncovered new customer segments, and shaped the go-to-market strategy.
Naima
UX Designer
May 2019 - January 2020
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Designed an integrated pregnancy mobile application for mothers and health coaches, aligning product features with user needs and business model pivots.
Education
Savannah College of Art & Design
M.A Design Management
ISDI School of Design & Innovation
Bachelors Product Design
Mumbai University
B.A Sociology
Certifications
Human Factors International
Certified Usability Analyst
Lextant
Design Research
Scrum.org
Prof. Scrum UX
Scrum.org
Prof. Scrum Master